Privacy Policy gempak99 — Protection of Your Personal Information

Welcome to gempak99's Privacy Policy. This document is written in plain, straightforward language — not filled with confusing legal jargon. We believe every member deserves to know exactly how their information is managed by the platform they trust.

Gempak99 is an online gaming platform operating exclusively in Malaysia, serving over 500,000 active members. In operating this platform, we collect certain personal information necessary to deliver services that are safe, fast, and responsible. Without this information, we would be unable to verify member identities, process financial transactions, or maintain the security of your account.

This Privacy Policy applies to all users of the gempak99.plus website, the gempak99 mobile app, and any of our official communication channels including email and live chat. By registering as a member and using the gempak99 platform, you agree to the terms set out in this document.

Gempak99 only collects information that is genuinely necessary to operate our services safely and effectively. We do not collect excessive or irrelevant data. Below are the categories of information we collect and their respective purposes:

In addition to information you provide directly, we also collect data automatically when you use the gempak99 platform — including server logs, session data, and device information. This is done solely for security purposes and to improve your user experience.

The information we collect is used solely for legitimate and necessary purposes within the operation of the gempak99 platform. We never use your data for purposes unrelated to the services we offer.

• Account management: Creating, verifying, and securely maintaining your member account — including the login process, password resets, and two-factor authentication.
• Transaction processing: Processing all deposits, withdrawals, and fund transfers in your account. Financial information is required to ensure every transaction is handled accurately and promptly.
• KYC verification: Meeting the mandatory identity verification requirements for processing withdrawals and complying with anti-money laundering (AML) guidelines.
• Platform security: Detecting and preventing fraud, multi-account usage, bonus abuse, and suspicious activity. This is to protect all gempak99 members.
• Service communications: Sending important account-related notices, transaction updates, policy changes, and promotional information (if you have consented to receive them).
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and providing the necessary support through self-control tools.
• Platform improvements: Analyzing aggregated usage data to improve the performance, design, and functionality of the gempak99 platform.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including responding to inquiries from competent authorities when required.

Gempak99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This is a core commitment that cannot be compromised.

However, in the course of operating the platform, there are certain situations where we need to share your information with selected parties who help us deliver our services:

• Payment processing providers: Transaction information is shared with payment service providers integrated with our platform to process deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game providers: Game session data is shared with third-party game software providers that supply game titles on our platform. This data is used solely to run the games and resolve any outcome disputes.
• KYC service providers: Identity verification documents are shared with accredited third-party KYC verification platforms for the purpose of secure, automated identity verification.
• Legal authorities: gempak99 will disclose required information to the relevant authorities when mandated by a court order or applicable law.
• Fraud prevention: In cases of suspected fraud or illegal activity, we may share relevant information with financial institutions or law enforcement agencies.

The security of your personal information is gempak99's top priority. We continually invest in industry-grade security infrastructure to ensure your data is protected at all times — whether in transit or at rest.

• 256-bit SSL encryption: All communication between your browser and gempak99's servers is encrypted using TLS 1.3 protocol with 256-bit encryption — the same standard used by leading banking institutions worldwide.
• Data encryption at rest: Sensitive data stored in our database is encrypted using AES-256. Even in the event of a database breach, the data cannot be read without the encryption key.
• Two-factor authentication (2FA): All member accounts are supported with 2FA via SMS OTP or an authenticator app. We strongly encourage all members to enable this feature.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect unusual activity, suspicious login attempts, and security threats in real time.
• Internal access controls: Only authorised gempak99 staff have access to members' personal data, and every access is strictly logged and monitored.
• Regular penetration testing: gempak99 conducts regular security testing by accredited independent parties to identify and address any system vulnerabilities before they can be exploited.

Gempak99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit a website. They help us remember your settings, maintain your login session, and understand how you use the platform.

• Strictly necessary cookies: Required for core platform functions such as login sessions, account security, and language preferences. These cookies cannot be disabled as they are fundamental to platform operation.
• Functional cookies: Remembering your preferences and settings — such as your selected language, configured betting limits, and display preferences. This makes your experience more personalized and comfortable.
• Analytics cookies: Collecting aggregated and anonymized information about how you use the platform to help us understand usage patterns and improve our services.
• Performance cookies: Helping us monitor platform performance, detect technical errors, and ensure the platform runs optimally across all devices and browsers.

You can manage your cookie settings through your browser settings at any time. Disabling certain cookies may affect the functionality of some sections of the gempak99 platform.

As a gempak99 member, you have certain rights regarding the personal information we hold. gempak99 fully respects and supports the exercise of these rights. Below are your rights and how to exercise them:

To exercise any of the above rights, you may contact gempak99's customer support team via 24/7 live chat. Requests will be processed within 30 business days. In some cases, we may require additional identity verification before processing your request.

Gempak99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Below are our general data retention guidelines:

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure to resolve any issues that may arise.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date as required by Malaysia's financial regulations and AML rules.
• KYC documents: Retained for 5 years after the business relationship ends or as required by applicable legislation.
• Security log: Retained for 2 years for security investigation and fraud detection purposes.
• Communication data: Support emails and live chat records are retained for 3 years for quality control and dispute resolution purposes.

Your data is stored on servers located in secure data centres. All servers use automated backup systems and have comprehensive disaster recovery plans to ensure continuity of service.

The gempak99 platform may contain references to third-party services such as game providers, payment providers, and customer support platforms. Each of these third-party services has its own privacy policy that is independent of gempak99's policy.

Gempak99 is not responsible for the privacy practices of any third party. We encourage you to read the privacy policy of each third-party service you use within the gempak99 platform ecosystem before providing them with any personal information.

• Game providers: When you start a game session, minimal session data is shared with the relevant game provider solely for the purpose of running that game.
• Payment gateway: Financial transactions are processed through trusted, licensed payment gateways. Information shared is limited to what is necessary to complete the transaction.
• Supported platforms: Live chat conversations may be processed through a third-party customer support platform subject to strict data processing agreements with gempak99.

Gempak99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. We are committed to notifying you of any significant changes.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the gempak99.plus homepage for a minimum period of 14 days.
• Sending email notifications to all active members to inform them of major changes made.
• In the event of highly significant amendments, we may request renewed consent from members before they continue using the platform.

Continued use of the gempak99 platform after amendments take effect constitutes your acceptance of the updated terms. If you do not agree with any amendments, please contact our support team or close your account before the effective date of the amendments.